Privacy Policy

1. Business Information

Business Name: VKS1 Mart

Registered Address:
B-9/4, Flat No. GF-01, DLF Ankur Vihar, Loni, Ghaziabad, Uttar Pradesh – 201102, India

Customer Support Email:
vks1mart@gmail.com

Customer Support Number:
+91 8920277501

2. Information We Collect

Depending on your interaction with our website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
WhatsApp Number
Shipping Address
Billing Address
City, State and Postal Code

Order Information

Products Ordered
Order History
Transaction Details
Payment Status
Delivery Information
Return & Refund Requests

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Time Zone
Language Preferences
Referral URL
Pages Visited
Time Spent on Website
Clickstream Data

Communication Information

If you contact us, we may collect:

Emails
WhatsApp Messages
Customer Support Requests
Reviews
Feedback
Survey Responses

3. Information We Do Not Store

For your security, VKS1 Mart does not store:

Debit Card Numbers
Credit Card Numbers
CVV Numbers
UPI PIN
Internet Banking Credentials
OTPs
Banking Passwords

All payment transactions are securely processed through authorized third-party payment gateways.

4. How We Collect Information

We collect information when you:

Create an account
Place an order
Subscribe to newsletters
Contact Customer Support
Join promotional campaigns
Participate in contests or giveaways
Submit reviews
Browse our website
Interact with our advertisements
Use affiliate or influencer referral links

5. Why We Collect Your Information

We use your information to:

Process and fulfil orders
Deliver products
Verify transactions
Provide customer support
Send order confirmations
Share shipping updates
Process refunds and exchanges
Improve website performance
Prevent fraud
Maintain account security
Respond to enquiries
Improve customer experience
Send promotional communications (where permitted)
Manage influencer and affiliate programs
Comply with applicable legal obligations

6. Marketing Communications

With your consent or as permitted by law, we may send:

Promotional emails
Product launch announcements
Discount offers
Festival campaigns
Cart reminders
Order updates
WhatsApp notifications
Customer feedback requests

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

Please note that transactional messages such as order confirmations, payment receipts, and delivery updates may still be sent.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Keep you logged in
Improve website functionality
Analyse website traffic
Measure marketing performance
Personalise your shopping experience

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

8. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment gateway providers
Courier and logistics partners
Cloud hosting providers
Website service providers
Marketing platforms
Analytics providers
Fraud prevention services
Government authorities where legally required

Each service provider is expected to process your information only for authorised purposes.

9. Payment Processing

Payments on VKS1 Mart are processed through secure third-party payment gateways.

These providers may collect payment-related information necessary to complete your transaction.

Your payment information is governed by the privacy policies of the respective payment service providers.

10. Shipping Partners

To deliver your order, we may share relevant information such as:

Name
Delivery Address
Contact Number
Order Details

with our logistics and courier partners.

This information is shared solely for order fulfilment.

11. Affiliate & Influencer Programs

If you participate in our affiliate or influencer programs, we may collect:

Name
Email Address
Contact Number
Social Media Profiles
Payment Details (if applicable)
Referral Performance Data

This information is used to administer the program and process eligible commissions.

12. Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.

13. Data Retention

We retain your information only for as long as necessary to:

Complete transactions
Provide customer support
Comply with legal obligations
Resolve disputes
Prevent fraud
Maintain business records

Once no longer required, your information may be securely deleted or anonymised.

14. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Request information regarding how your data is processed
Raise concerns regarding your personal information

To exercise these rights, please contact us using the details provided below.

15. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to delete it.

16. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, security, or content of such third-party websites.

Users are encouraged to review the privacy policies of those websites before providing personal information.

17. International Data Transfers

Currently, VKS1 Mart operates within India. However, certain technology providers or service providers may process information on servers located outside India.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

18. Fraud Prevention

To protect our customers and business, we may use information collected through our website to:

Verify customer identity
Detect suspicious transactions
Prevent payment fraud
Prevent account misuse
Investigate policy abuse
Comply with legal obligations

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Applicable laws
Business operations
Technology
Website features
Security practices

The revised version will be posted on this page with the updated “Last Updated” date.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

VKS1 Mart

Email: vks1mart@gmail.com

Phone: +91 8920277501

Registered Address:
B-9/4, Flat No. GF-01, DLF Ankur Vihar, Loni, Ghaziabad, Uttar Pradesh – 201102, India