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Shipping & Delivery Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At VKS1 Mart, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled after dispatch. By placing an order through our website, you agree to the terms outlined below.
1. About VKS1 Mart
Business Name: VKS1 Mart
Registered Address:
B-9/4, Flat No. GF-01, DLF Ankur Vihar, Loni, Ghaziabad, Uttar Pradesh – 201102, India
Customer Support Email:
vks1mart@gmail.com
Customer Support Number:
+91 8920277501
2. Shipping Coverage
VKS1 Mart currently ships products across India.
Delivery availability depends on courier serviceability in your location. We reserve the right to decline or cancel orders for locations that are not serviceable by our logistics partners.
3. Order Processing
Orders are processed only after successful order confirmation and payment verification (where applicable).
Generally:
- Orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Orders placed during festivals, promotional campaigns, or high-demand periods may require additional processing time.
Business days exclude Sundays and public holidays.
4. Ready Stock Products
All products listed as available on our website are generally maintained as ready stock.
However, in rare situations due to inventory updates, quality inspections, or operational reasons, dispatch may take slightly longer than expected.
If a significant delay occurs, we will make reasonable efforts to inform you.
5. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Tier-2 & Tier-3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
These are estimated delivery timelines and should not be considered guaranteed delivery commitments.
6. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, VKS1 Mart may offer:
- Free Shipping
- Promotional Shipping Offers
- Minimum Order Free Shipping
- Festival Shipping Campaigns
Such offers may be modified or withdrawn without prior notice.
7. Delivery Partners
Orders may be delivered through trusted third-party logistics and courier partners.
Courier partner selection is based on:
- Delivery location
- Service availability
- Operational efficiency
- Package size
- Delivery speed
Courier partners may vary depending on the order.
8. Order Tracking
Once your order is shipped, you will receive shipment updates through available communication channels such as:
- SMS (where applicable)
- WhatsApp (where applicable)
Tracking information may take up to 24 hours to become active after dispatch.
9. Delivery Attempts
Our logistics partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Incorrect contact details
- Repeated delivery failures
- Refusal to accept delivery
the package may be returned to VKS1 Mart.
Additional shipping charges may apply for re-dispatch where applicable.
10. Customer Responsibilities
Customers are responsible for ensuring that:
- Shipping address is complete and accurate.
- Contact number is active and reachable.
- Someone is available to receive the package.
- Delivery instructions, if any, are accurate.
VKS1 Mart shall not be responsible for delivery delays or failures resulting from incorrect information provided by the customer.
11. Address Changes
Shipping addresses may only be modified before the order has been packed or dispatched.
Once an order has entered the shipping process, address modifications may not be possible.
12. Delayed Deliveries
While we strive to deliver within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Political disturbances
- Transportation disruptions
- Courier operational delays
- Pandemic-related restrictions
- Remote delivery locations
Such delays shall not automatically entitle customers to compensation, cancellation, or refunds.
13. Delivery Confirmation
A shipment will be considered successfully delivered when:
- It is accepted by the customer,
- Accepted by an authorised family member,
- Accepted by a person available at the delivery address,
- Delivered according to the courier’s proof of delivery.
Once delivery has been confirmed, responsibility for the product transfers to the customer.
14. Damaged Packages
If your package appears visibly damaged upon delivery, we recommend:
- Inspecting the package before accepting it.
- Taking photographs of the package.
- Recording an unboxing video.
- Contacting Customer Support within 48 hours of delivery.
Failure to report transit damage promptly may affect claim eligibility.
15. Missing Items
If your package is missing any product(s), please notify us within 48 hours of delivery.
Your request should include:
- Order Number
- Photographs of the package
- Unboxing video (if available)
- Description of missing items
Each claim will be investigated before a resolution is provided.
16. Incorrect Deliveries
If you receive the wrong product, please notify us within 48 hours of delivery.
After verification, we will assist with the return and replacement process in accordance with our Return & Refund Policy.
17. Delivery Refusal
Customers should not refuse delivery except where the shipment is visibly damaged or incorrect.
If a customer refuses delivery without a valid reason:
- Return shipping costs,
- Operational handling charges, or
- Other applicable expenses
may be deducted from any eligible refund where permitted by law.
Repeated refusal of deliveries may result in restrictions on future purchases.
18. Partial Shipments
In certain situations, your order may be shipped in multiple packages due to:
- Product availability
- Packaging requirements
- Warehouse operations
- Courier limitations
Customers will not incur additional shipping charges solely because an order is split by VKS1 Mart.
19. Shipping During Sales & Festivals
During:
- Festival seasons
- Flash sales
- Promotional events
- Clearance campaigns
- High-demand periods
processing and delivery timelines may be extended due to increased order volumes.
We appreciate your patience during such periods.
20. Delivery to Remote Areas
Deliveries to remote, rural, or difficult-to-service locations may require additional transit time depending on courier availability.
Certain locations may not be serviceable.
21. Failed Delivery Due to Customer Error
If delivery fails because of:
- Incorrect address
- Incorrect PIN code
- Incorrect contact number
- Customer unavailable
- Customer refuses delivery
- Failure to respond to courier
VKS1 Mart shall not be liable for delays arising from such circumstances.
Additional shipping charges may apply for re-shipment.
22. Force Majeure
VKS1 Mart shall not be liable for delays or inability to deliver products resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fires
- Government orders
- Civil unrest
- Transportation failures
- Labour strikes
- Epidemics or pandemics
- Technical failures
23. International Shipping
Currently, VKS1 Mart ships only within India.
International shipping services are not available at this time.
24. Changes to This Policy
VKS1 Mart reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.
The latest version will always be available on our website with the updated “Last Updated” date.
Continued use of our website constitutes acceptance of the revised policy.
25. Contact Us
For any shipping or delivery-related queries, please contact:
VKS1 Mart
Customer Support Email:
vks1mart@gmail.com
Customer Support Phone:
+91 8920277501
Registered Address:
B-9/4, Flat No. GF-01, DLF Ankur Vihar, Loni, Ghaziabad, Uttar Pradesh – 201102, India